Monday, August 22, 2016

by Job Requests

Posted on August 22, 2016

Over the weekend:

Casey Kelso – left his MacBook pro with me so that I could update it. I had issues downloading the OS update to El Capitan. Installed Google Chrome, backup up his data to server, created local account, restored data and returned it to him on Monday. Will have to complete OS update at a later time.

Today:

Library – reported that downstairs circulation computer would to start. Showed library assistant how to reset the PMU (Power Management Unit, disconnect all cables, hold down power button for 15 seconds, plug in cables and restart). This resolved the issue.

Andrea Sewell – report that she could not print. I tried to install the Canon ImageRunner drivers (IRF) from the Canon support page, but as before they did not connect with the copier. So I added the HP LaserJet 600’s at the high school and middle school desks until we can resolve the problem with Canon.

Erin Mitchell – reported that the projector in her room was not working. I replaced it with a spare (we don’t have many spares left, I went thruough three before finding one that worked).

Gary Burden – new employee. Created Google account and a checklist document as he requested. Shared that document with him. Sent his credentials to Lee Ann. Still need to discuss checklist with him and inspect computer in bus barn. Update: I went to the bus barn during 8^th period to talk with Gary and show him the Google tools. We logged into his account on Chrome and I showed him the document that I shared with him. 

Brandi Aud – new employee. Created Google account and a checklist document as requested. Sent his credentials to Kim Wilson. Still need to visit with them. Update: at 2:50 pm I dropped by but Brandi had left for the day. I saw that I also needed to create a local login on the speech therapy iMac, download Google Chrome, and remove the Open Directory server login. At that time I also logged in for Brandi and did the inital login to Google. I sent an email message to Mrs. Wilson from this account and left several written messages for Brandi. The keyboard batteries were low so I installed new ones from the admin building. I’m also sending Brandi a link to this blog so that she can check on the progress of future requests. 

Ronda Garner – had two different quotations from Dell for the service contract extensions. I showed her that one was for a one-year renewal and the other was for two years.

LeeAnn Duck – requested assistance with the new web site and posting agendas. I noted that I had not granted her access to Board of Education pages so I added those today. Then I visited with her during 8^th period and we saved the latest agenda in PDF format and posted it to the site. 

Apple Comptuer – Orlando Aguilar, Acct. Exec. from Apple, sent the quotations that I requested for MacBook Air. I forwarded these to Mr. Gower.

Kandice Lowry – reported difficulty logging into the Google account. I’ve been trying to catch her, but we still haven’t been at the same place at the same time. I sent a reply to Bridgett Campbell requesting an appointment one morning this week.

Breanne Dean – requested assistance with YouTube videos that appear blank. I noted that while these videos would not play on Chrome, they did play in Safari, so I sent a reply back to Breanne mentioning this. Chrome does automatic updates and I cannot install Flash or JAVA as Chrome extensions. I asked Breanne to be watching for any message saying Chrome may not be able to update itself.